You can order in person , online , by mail, telephone , fax or e-mail .

 

Ordering - Ordering information

 

Follow these steps to place an order

 

1. Print the measuring sheet .

2. Use the online help when you are measuring. Every measuring query includes an explanation in a new browser window. If you measure in inches, please include half or quarter inches also.

 

3. Contact us via mail, fax, telephone or e-mail. If you wish to use e-mail, we provide the measuring sheet in the form of a short *.txt-file .

 

 

 

Should you have questions about your order, please call our team in our English Call Center using the following telephone number:
Germany +49 5274 952 450.

 

Fax +49 5274 1702
E-Mail
sales@erbo.com
E-Mail Consultation

 

We will process your order as follows:

 

1. You will receive a price quote from us / an order confirmation sent by e-mail or fax listing the delivery date we agreed on with you.

2. If you specified that you want to pay using a credit card, we will ask you to call or send us a fax with your credit card information. Please do not send us your credit card information by e-mail.

3. In the online Sales Office you can use your  credit card  to pay online via SSL.

 

4. You will receive a routine confirmation from our server. We use the Verisign certificate of our Webspace provider NTTVERIO.

5. Once we receive your payment, the order is booked.

6. For credit card payments the amount is reserved with your financial institution, but will not be charged to your account until the shipping date.

 

Terms and Conditions

 

Prices:
All prices are in US-Dollars ex factory.

 

Delivery Time:
Between 3 and 8 weeks (depending on the season). Orders and delivery dates are confirmed by e-mail, fax or mail. The date listed on the confirmation is the date of shipment.

 

 

 

Sales Tax:
All price quotes include German sales tax. It is applicable also to shipments within the member countries of the European Union. No local sales tax is payable in the recipient's country

 

Shipping:
Within Europe, products are shipped through the German Postal Service (Deutsche Post AG), outside of the EU we ship via parcel post (surface mail) or air mail. We will inform you about the shipping cost ahead of time.

 

 

 

(Federal) Customs and (Domestic) Taxes:
Countries within the European Union are exempt from customs. The prices do not include local taxes and customs that may be levied in a particular country. Country of origin for the products offered is Germany.

 

Shipping time:
In our experience, shipments by air mail from Germany to the United States or Canada take about 5 to 8 days.

 

Payment Methods / Necessary Credit Card Information:

 

o Payment at the time of order by bank check
o Credit Card (recommended method)

 

Credit Card Number / Expiration Date / Name of Card Holder

We use the SSL certificate of our Webspace provider verio.com/verio.de.

 

We use the Verisign certificate of our Webspace provider verio.com/verio.de.  We use the SSL Encryption certificate of our Webspace provider NTT/VERIO

 

Ways to Order

 

In person:
Opening hours of our sales office/showroom: Monday to Friday, 3 p.m. to 6 p.m., Saturday 10 a.m. to 2 p.m. (Central European time). You can tell us what you want and we will consult and measure you. Your order is confirmed immediately.
Here's how you find us .

 

By telephone:
Click on
Contact to find the times at which our telephones are staffed (we are located in the CET time zone). If you have already printed and filled out our measurement sheet, we use this information directly. If you would like to pay by credit card, please have your information ready.

 

 

 

By e-mail:
Along with the sample forms for mail or fax orders we also provide simple *.txt files that you can copy into your e-mail. You can
download them or request them from our automatic e-mail response system.

 

E-mail data security:
During initial e-mail contacts, we do not accept graphics or document attachments. We only send data, *.zip files and/or image files if you have given us the authority to do so.

 

 

 

 

 

 

Should you have questions about your order, please call our team in our English Call Center using the following telephone number:
Germany +49 5274 952 450.

 

Fax +49 5274 1702
E-Mail
sales@erbo.com
E-Mail
Consultation

 

 

 

We are not liable for errors, price changes, or transmission errors.